Saturday, 7 January 2012

When to tweet and post - are you missing your market?

Social media marketing is still a dark art. Some do it well, some do it badly, and some are opposed to the very idea. For those trying to hone their social media marketing technique, there is a lot of guidance out there on what to tweet and post. What there hasn't been much focus on is when to do so.

The infographic below from Argyle Social got me thinking...

According to their research, B2C Facebook campaigns get better engagement at the weekends. When you think about it, that's not surprising - the majority of consumers are at work themselves during the week, no?

Does this mean Facebook marketing needs to embrace the weekends? Just as retail has seen the opportunities in staying open at the weekend, should marketers be tweeting and facebooking their way into a Tuesday-Sunday working week? If that's when the audience is most receptive, then perhaps they should.

But we need to be careful abut generalising. Does this apply to all sectors, not just retail? Should recruiters, for example, try to market new positions online at the weekend? This strategy might not apply here, as people are perhaps not thinking in a work mindset and would show less interest. Also, from a recruiting perspective, is it a case of quality over quantity? The people who are responding at the weekend are perhaps more conscientious workers. Would you put someone forward for a job if they were on Facebook replying to an advert at 10am on a workday? 

Additionally, the B2B data shown above may not be as straightforward as it seems. Many people have different work and personal accounts, and who is to say that the same individual that B2B's are trying to sell to during the working week, isn't more receptive from a personal account at the weekend?

Analysing when to post is great, but only if you're very clear on your target market and what they will be doing at that time. You need to ensure the audience is there, willing to engage, and engaging in the right capacity. This may mean not only adopting weekend and evening posting, but also adopting a different strategy for posts and tweets published at this time, compared to those posted during the working week.

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